PRIVACY POLICY:



INTRODUCTION:



When you use Vnaav, you confide in us with your data. We are committed to honor that trust. This begins with helping you comprehend our security policies.



This policy defines the manner in which VNaav will collect, hold and protect the information about the website and/or mobile app to test the data we gather, use and share. 



Data Collection and Use



This Policy applies to users of VNaav services anywhere in the world, including users of VNaav applications, websites, or other services.



This Policy depicts how VNaav and its partners gather and utilize individual data to provide our services.



This Policy explicitly applies to:



Providers: users who offer services independently or through a company to deliver the services.



Users: users who request for any services.



This policy likewise applies to the individuals who furnish data to VNaav regarding an application to utilize our services, or whose data VNaav generally acquires regarding its services.



The practices portrayed in this policy are liable to appropriate laws in the spots in which we work. This implies we just take part in the practices portrayed in this policy in a specific country or area whenever allowed under the laws of those spots. If you don't mind getting in touch with us in the event that you have inquiries on our practices in your nation or area can help.



Data Controller:



The information we collect



VNaav collects:



Data that you give to VNaav, for example, when you make your VNaav account.



Data made when you utilize our services, for example, area, utilization and gadget data.



Information from other sources, such as VNaav partners and third parties that use VNaav APIs.



The accompanying data is gathered by or for VNaav:



INFORMATION YOU PROVIDE:



This may include:



Service Provider’s Profile :  



The information we collect on the perspective of identifying are listed below:



Name


Email


Gender


Date of Birth


Mobile Number


Location/Demographic information


Device information


Government Recognizable IDs


Driving License Numbers(vehicle details and protection data)


Photograph



Collection of this information by us is used only for background verification to assure the quality of services. 



User Profile



We collect the data when users create the uber accounts with the app. This includes the following



Name


Email


Gender


Date of Birth


Mobile Number


Address


Profile Picture


Banking information



Data collection mainly includes gender and date of birth details. (When required for certain services or programs such as some features enabled  to confirm the age and allow them to use the app. The inclusion of gender permits the users such that women can provide or receive the services to/from the women. This enables the services to be perfectly fit  one for both genders. 



We may use the photo only to verify the identity clearly with the latest technologies. For more information, refer to the section in the title “How We Use Personal Data”. 



INFORMATION CREATED WHEN YOU USE OUR SERVICES:



This may include:



Location information



Depending upon the VNaav services you use and your application settings or gadget consents, we may gather your appropriate location data as decided through information, for example, GPS, IP address and Wi-Fi.




Providers and Users can utilize the VNaav application without permitting VNaav to gather their location information. Be that as it may, this may influence the usefulness accessible on your VNaav application. For instance, on the off chance that you don't permit VNaav to gather your area data, you should enter your “get address” data physically. What's more, area data will be gathered from the provider and connected to your record, regardless of whether you have not permitted VNaav to gather your area data or not.



Service information



We gather service information identified with your utilization of our services, including the kind of services you asked for or gave, your request subtleties, date and time the service was given, money charged. Likewise, on the off chance that somebody utilizes your advancement code, we may connect your name with that individual.



Usage information



We gather data about how you interface with our services. This incorporates data, for example, get to dates and times, application highlights or pages, application crashes and other framework action, kind of program, and outsider destinations or services you were utilizing before cooperating with our services. Sometimes, we gather this data through treats, pixel labels and comparable advancements that make and keep up remarkable identifiers. To discover increasingly about these advancements, if it's not too much trouble see our Cookie Statement.



Communications data



We empower our users to speak with one another and VNaav by means of the VNaav applications, sites and other services. For instance, we empower providers and Handy users, who are beneficiaries, to call one another (in a few nations, without uncovering their phone numbers to one another). To give this administration, VNaav gets some data with respect to the calls, including the date and time of the call/content and the substance of the interchanges. VNaav may likewise utilize this data for customer support services (counting to determine questions between users), for wellbeing and security purposes, to enhance our items and services, and for investigation.



INFORMATION FROM OTHER SOURCES:



This may include:



User feedback, such as ratings or compliments.



Provider feedback, such as ratings or compliments.



User furnishing your data regarding referral programs.



Users asking for services for you or for your benefit.



Users or others giving data in association claims or debate.



VNaav employees through which you make or access your VNaav account, for example, installment suppliers, internet based life services, or applications or sites who utilize VNaav APIs or whose APIs VNaav utilizes, (for example, when you arrange a stumble on Google Maps).



Money related services suppliers (on the off chance that you are a provider).



Accomplice transport organizations (in the event that you are a provider who utilizes our services through a record related with such an organization).



The proprietor of a VNaav for Business or VNaav provider profile that you use.



Publicly available sources.



Marketing service providers.



VNaav may consolidate the data gathered from these sources with other data in its ownership.



How We Use Personal Data



VNaav uses the personal data to transform the services into easily accessible. Also data collection enables us to offer reliable/convenient transportation, delivery and other services. We use the data to 



Ensure the safety/security of users & services


Continuous support


Research and development


Enable in-app communication


Send communications to users in marketing and non-marketing aspects


Connect with legal proceedings



VNaav doesn’t sell or share the user's personal data with third parties without getting consent from the user side. We use personal details to improve the service offering in the following aspects. 



Create/ update accounts


Enable transportation & delivery services


In-app payments


Track & share progress of services 


Personalize the user experience


Facilitate the service with insurance, invoice and financing solutions



Safety & Security



In order to maintain the security and integrity of services, We use your personal data. This includes 



User’s identity verification and the eligibility confirmation to use the services without any interruptions


Accurate detection of the unsafe driving behavior 


With the use of location, user details, fraudulent accounts detection and prevention of accessing the services by the unauthorized people


Using ratings/ reportings from user data, the feedback to encourage the service comply with standards set by the community . 



Consistent Support



VNaav uses this personal information to address and investigate the user's concerns and provide the responses in the right time. 



Research/Development



The collection of date of birth, gender and related personal information by VNaav used to improve the user experience. This information also helps us to offer the services in the convenient and easy-to-use manner.



Enable In-App Communication



Message or call of the service providers in order to get the services directly at doorstep. Fulfilling the user obligations confined with our Terms of Use with us.



Marketing/non-marketing campaigns



Collecting personal data is a helpful one for immediate market needs.  This includes the sending messages to the users regarding



Services


New features update


Promotions



The communication in the form of email, SMS, social-media ads is enabled only after getting the consent from the user side. Choice/transparency is getting from the user side to enable marketing efforts to be efficient. 



Also, VNaav uses the data to send alerts regarding non-marketing aspects:




Changes in Terms of Use and 


Privacy policies 



Legal Proceedings/Essentials



VNaav uses the personal data to address any claims and the disputes related to our services. To meet the requirements fall under laws, regulations and the operating licenses or agreements related to cover legal aspects. 




Cookies and third-party technologies



VNaav and its accomplices use cookies and other identification technologies on our applications, sites, messages and online promotions for purposes portrayed in this approach.



Cookies are little content documents that are put away on your program or gadget by sites, applications, online media and commercials. VNaav utilizes treats and comparable advancements for purposes, for example,



Validating Customers



Recollecting customer inclinations and settings



Deciding the prevalence of substance



Conveying and estimating the viability of publicizing efforts



Investigating webpage traffic and inclines, and by and large understanding the online conduct and premiums of individuals who associate with our administrations. We may likewise enable others to give group of onlookers estimation and examination administrations for us, to serve promotions for our benefit over the Internet, and to track and give an account of the execution of those ads. 



These substances may utilize treats, web reference points, SDKs and different innovations to recognize your gadget when you visit our webpage and utilize our administrations, and in addition when you visit other online locales and administrations. It would be ideal if you see our Cookie Statement for more data with respect to the utilization of cookies and different advances portrayed in this area, including in regards to your decisions identifying with such advances.



Choice and Transparency



VNaav gives the way to you to see and control the data that VNaav gathers, including through:



In-app privacy settings



Device permissions



In-app ratings pages



Marketing opt-outs



You can likewise ask VNaav to give you clarification, duplicates or revision of your information.



PRIVACY SETTINGS:



The Privacy Settings menu in the VNaav Provider application enables clients to set or refresh their area and contacts sharing inclinations, and their inclinations for getting portable notices from VNaav. Data on these settings, how to set or change these settings, and the impact of killing these settings are depicted underneath.



Location information




Vnaav utilizes users gadget area administrations to make it simpler to get a sheltered, dependable Handy service at whatever point you require one. Area information enhances our administrations, including pick-ups, route and client bolster.



You can empower/incapacitate or change Vnaav accumulation of user area data whenever through the Privacy Settings menu in the Vnaav application, or by means of the settings on your cell phone. On the off chance that you cripple the gadget area benefits on your gadget, your utilization of the Vnaav application will be influenced. For instance, you should enter your get or drop-off areas physically. What's more, area data will be gathered from the provider  amid your outing and connected to your record, regardless of whether you have not empowered Vnaav to gather your area data.



Notifications: Account and handy service updates



Vnaav gives clients arranged status warnings and updates identified with your record. These warnings are an important piece of utilizing the Vnaav application and can't be handicapped. In any case, you can pick the strategy by which you get these notices through the Privacy Settings menu in the Vnaav application.



Notifications: Discounts and news



You can enable Vnaav to send you push warnings about limits and news from Vnaav. You can enable/impair these notices whenever through the Privacy Settings menu in the Vnaav application.



DEVICE PERMISSIONS



Most portable stages (iOS, Android, and so on.) have characterized specific kinds of gadget information that applications can't access without your assent. These stages have diverse authorization frameworks for acquiring your assent. 



The iOS stage will caution you the first run through the Vnaav application needs authorization to get to particular sorts of information and will give you a chance to assent (or not assent) to that. Android gadgets will advise you of the authorizations that the Vnaav application looks for before you first utilize the application, and your utilization of the application establishes your assent.



Updates to this policy:



We may sometimes refresh this arrangement.



We may sometimes refresh this arrangement. On the off chance that we roll out huge improvements, we will inform you of the progressions through the Vnaav applications or through others implies, for example, email. To the degree allowed under pertinent law, by utilizing our administrations after such notice, you agree to our updates to this strategy.



We urge you to occasionally survey this strategy for the most recent data on our protection rehearsals. We will likewise make earlier forms of our protection strategies accessible for survey.